Ok10 Privacy Policy
Your personal information matters to us. ok10 is committed to protecting the privacy of users in Bangladesh — this policy clearly explains what data we collect, how it is used, and what rights you have.
Last Updated: January 2026
What information do we collect?
We collect various types of information while you use the ok10 platform, which is used to deliver the best possible experience and ensure platform security. Every piece of data we collect has a clear purpose — we never collect more than what is necessary. A detailed breakdown of each data category is provided below.
Account Information
- Full name and date of birth
- Email address and mobile number
- User ID and password (encrypted)
- Bangladesh address and division
- National ID verification details (where applicable)
Device & Browser Information
- Device Type & Operating System
- Browser type and version
- IP Address & Approximate Location
- Device ID & Screen Resolution
- Network connection type (mobile/Wi-Fi)
Payment & Financial Information
- bKash, Nagad, Rocket Number
- Deposit & Withdrawal History (BDT)
- Transaction reference number
- Payment gateway token (card numbers are not stored)
- Currency & Conversion Details
Usage Data & Cookies
- Pages Visited & Session Duration
- Click & Interaction Patterns
- Betting & Gaming Activity Logs
- First-Party Cookies & Session Tokens
- Preferences & Language Settings
How is the information we collect used?
Ok10 uses the information it collects only for specific, legitimate purposes. We never sell your data to third parties or use it beyond the purposes for which it was collected. The key ways we use your information are outlined below.
Service Operations
Your information is used to create, verify, and manage your account. Financial data is required to process transactions, deposits, withdrawals, and betting activity. Your information is also analyzed to verify identity and protect account security. It supports troubleshooting and technical assistance, and usage patterns are reviewed to improve platform performance.
Security & Fraud Prevention
Your data is used to detect suspicious transactions and account activity. User behavior is monitored to prevent money laundering and fraud. Device information is analyzed to identify multiple accounts or unauthorized access. Identity data is used for age verification to prevent underage access. Data is retained to ensure compliance with applicable laws and regulations in Bangladesh.
Personalized Experience
Your data is used to suggest cricket, football, or other sports content based on your preferences. Your contact information may be used to send relevant offers and promotions, though you can opt out at any time. The interface is customized based on your language and location. Your usage history is analyzed to make your gaming experience more comfortable. Data may be used with a limited group of users to test new features.
Analytics & Improvement
Log data is analyzed to monitor platform performance and resolve technical issues quickly. User behavior patterns inform the development of new features. Device information is used to deliver the best experience on mobile. Transaction data is reviewed to identify the most convenient payment methods for users in Bangladesh. Customer satisfaction data is collected to maintain overall service quality.
How do cookies and tracking technologies work?
Ok10 uses first-party cookies only — we do not use cookies from third-party ad networks or tracking services. Cookies are small text files stored in your browser that help recognize you on return visits. They are essential for keeping you logged in, remembering your language preference, and keeping the platform secure.
Maintains your login session; cleared when the browser is closed.
Remembers language and display preferences; stored for up to 30 days.
Used for CSRF protection and account security.
Monitors page usage; no personal data collected.
How do you manage cookies?
You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling session and security cookies may affect certain core platform functions and could require you to log in repeatedly. Cookie controls are available in all major browsers, including Chrome, Firefox, and Safari. ok10 does not use cross-site tracking or third-party advertising cookies, so your browsing activity stays entirely within ok10.
How is your data stored and protected?
Ok10 employs industry-standard technical and administrative measures to protect your data. All data is stored using AES-256 encryption, and TLS/SSL connections are mandatory for all data transmission. Our server infrastructure undergoes regular security audits, and automated monitoring is in place to detect suspicious activity in real time. Passwords are never stored in plain text — they are hashed using the bcrypt algorithm. ok10 also conducts regular third-party penetration tests to identify and address any vulnerabilities promptly.
Data Retention Period
Data for active accounts is retained for the duration of the service. After an account is closed, data may be kept for up to 5 years as required by law. Financial records are retained in accordance with Bangladesh banking regulations.
Access Control
Only authorized personnel can access specific data. Every access is logged and reviewed on a regular basis. Role-based access control (RBAC) is enforced across the platform.
Breach Response
In the event of a data breach, affected users will be notified within 72 hours. Our security team operates 24/7 and ensures any incident is investigated promptly. Necessary remedial action is taken without delay.
When is data shared with third parties?
Ok10 never sells your personal data to third parties. However, in certain situations, limited information may be shared strictly on a need-to-know basis. In every case, we ensure that the third party complies with our privacy standards and is contractually bound to protect your data.
When Data May Be Shared
- Payment processors (bKash, Nagad, Rocket) — only the financial information necessary to complete transactions.
- Identity verification services — limited data shared solely to confirm age and identity.
- Legal authorities — in compliance with valid orders from Bangladeshi courts or regulatory bodies.
- Technology service providers — contracted partners for hosting and infrastructure.
- Required regulatory reporting to authorities for anti-money laundering (AML) compliance.
When Data Is Not Shared
- No data is shared with advertising networks or marketing companies.
- No data is shared with competing or affiliated betting platforms.
- No data is transferred to data brokers or information resellers.
- No data is shared with any social media platform without your consent.
- Data is not shared with foreign governments or unauthorized international organizations.
What rights do you have over your data?
Every user registered with ok10 has specific rights over their own data. Upholding these rights is our responsibility, and we are committed to processing any valid request within 30 business days. You can send any data rights request to our support team.
Right of Access
You can request a full overview of the data we hold about you at any time. A complete copy can be requested through your account settings or via our support team. Requests are fulfilled within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Most details — including your name, address, and mobile number — can be updated directly from your account settings. Corrections to identity-related information may require verification.
Right to Erasure
If you close your account or submit a deletion request, we will erase your data. However, certain information may need to be retained for a defined period to meet legal obligations, such as financial record-keeping requirements. You will be notified once the deletion process is complete.
Object to Processing
You can object to marketing communications or specific data processing activities. Opting out of promotional emails or SMS is possible at any time. We will act promptly upon receiving an objection request.
Data Portability
You can receive your data in a structured, machine-readable format (JSON or CSV). Upon request, we will prepare an exportable copy of your account and transaction information. This can also be used for your own personal record-keeping.
Restrict Processing
In certain circumstances, you can request that processing of your data be temporarily restricted. If account information is in dispute, processing can be put on hold until verification is complete. This is an important part of ensuring you stay in control of your data.
How will you be informed of policy changes?
Ok10 may update this Privacy Policy from time to time as our services evolve or when applicable laws and regulations in Bangladesh change. For any significant updates, we will notify you in advance via your registered email or mobile number. Continued use of the platform after such changes constitutes your acceptance of the revised policy. The date of the latest update will always be shown at the top of this page.
Notice of Changes
For significant changes, you will be notified at least 14 days before they take effect. Minor editorial corrections or clarifications to legal language may not require a separate notice, but the date will be updated. A summary of changes for each version will be noted on this page. To request a copy of a previous version, please contact our support team.
Contact Support
If you have any questions about this Privacy Policy, wish to request access to your data, or would like to raise a concern, please get in touch with us. Our data protection team is available seven days a week, from 9 AM to 11 PM. Email us at: support@ok10.best — all requests will receive an initial response within 7 business days and be fully resolved within 30 business days.
Get Started Safely on ok10
Enjoy the best betting experience in Bangladesh with your data kept secure. Signing up with ok10 is safe, fast, and mobile-friendly. Visit our FAQ page to learn more, or open an account today.